- Model Railroading
- Static Display Models
- Tools
- Educational
- Crafts
Order Status | |
Has my order shipped? | |
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status. | |
How do I change quantities or cancel an item in my order? | |
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. | |
How do I track my order? | |
Click the "My Account / Order Status" link at the top right hand side of our site to track your order. | |
My order never arrived. | |
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. | |
An item is missing from my shipment. | |
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. | |
My product is missing parts. | |
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance. | |
When will my backorder arrive? | |
MRC does not maintain backorders for the general public (consumer). If an item is out of stock, you will be notified by email that the item is not available. This item will be removed from your order, You will not be charged for this item. For Our Trade Business (Retailers) Back orders will be maintained. You will be able to monitor these items. |